Returns Policy

  1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.

  1. Any problems reported after 7 days which are not the fault of Mystic Moments will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.

  1. If an error has been made by Mystix London with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

  1. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. Returns after 7 days incur a 20% Restocking Fee which covers costs of time and labour involved with returning goods to the warehouse.

  1. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

IMPORTANT MESSAGE

It is with great sadness that due to further government guidelines instructing people to stay at home we have had to make the very difficult to decision to suspend all sales through our website.  We apologise for the inconvenience and we hope to be fully operational as soon as the government declares it safe to do so.  We hope that you understand this decision wasn’t taken lightly but we have to accept this was necessary to ensure the safety of customers and staff.

  • Twitter Mystix London
  • Mystix London Instagram
  • Facebook - White Circle

Contact Us:

Mystix London

​​​​​​​​​​​​​​​​​​​​Tel: 01425 655555

Email: sales@mystixlondon.co.uk

 

© 2017 by Mystix London